Shipping policy

Shipping Policy

Thank you for shopping at Massage Relief! We want to ensure that your experience with us is as smooth and enjoyable as possible. Below, you'll find detailed information about our shipping policies.

Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the following business day.

Shipping Methods and Delivery Times:

  • We offer standard shipping and expedited shipping options.
  • Standard Shipping:
    • Domestic (within [Country]): Estimated delivery within 3-7 business days.
    • International: Estimated delivery within 7-14 business days.
  • Expedited Shipping:
    • Domestic (within [Country]): Estimated delivery within 1-3 business days.
    • International: Estimated delivery times vary depending on the destination.

Shipping Costs:

  • Shipping costs are calculated based on the destination, shipping method selected, and the weight of the package.
  • Free shipping may be available for orders that meet specified criteria, such as minimum order value or promotional offers. Please check our website for current promotions.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can track the status of your shipment by entering the tracking number on our website or the courier's website.

Shipping Restrictions:

  • We currently do not ship to P.O. boxes. Please provide a physical address for delivery.
  • Some international destinations may have restrictions on certain products due to customs regulations. Please check your country's import policies before placing an order.

Order Changes and Cancellations:

  • If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to make changes or cancel it.

Failed Deliveries:

  • Please ensure that the shipping address provided is accurate and complete to avoid any delays or failed deliveries.
  • If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping charges incurred for reshipment.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages after they have been marked as delivered by the courier. Please ensure that someone is available to receive the package at the shipping address provided.

Contact Us:

  • If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. We're here to assist you!

By placing an order with us, you agree to adhere to our shipping policy outlined above. Thank you for choosing Massage Relief for your stress relieving needs!